Key Responsibilities- Actively assists the Waiter during the set-up of the restaurant, checking the cleanliness and quality of all equipment, glassware, cutlery, chinaware, linen, napkins, etc.
- Assists in the preparation of any mis-en-place and equipment required for service, ensuring they are being stored correctly until required.
- Assists the Waiter during service periods and ensures service sequences are being followed during meal periods.
- Ensures the appropriate table settings are in place and in line with both company and sanitation protocols.
- Knowledgeable about the dining and beverage menus and actively upsells and makes recommendations based on guest preferences.
- Assists with guest dietary requirements.
- Understands the setup, product and service expectations of their respective area and immediately rectifies any shortfalls that would have a negative impact on the guest experience.
- Consistently supports the efforts to exceed service targets and other key metrics by adhering to the Service Excellence standards.
- Minimizes breakage, loss, and theft of service items by always handling equipment and supplies with care.
- Actively promotes in a helpful manner alternative dining venues and other company initiatives to guests.
- Operates shipboard devices and technologies to ensure accurate processing of guest transactions.
Skills, Knowledge & Expertise- Graduate of a recognized Catering / Hotel Management School (Preferred).
- At least two years of restaurant service experience on a cruise ship or in alternative fine dining service experience from premium restaurants and/or luxury hotels (5 stars).
- Able to adequately explain pricing, food, wine, and cocktail menus to the guests.
- Knowledge of fine dining operations and excellent restaurant service.
- Strong communicator with personable social skills to actively interact with a variety of guest demographics.
- Necessary computer skills and knowledge of P.O.S. systems.
- Command of the English language both verbal and written.
- Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
- Motivation to excel in all aspects of job duties and responsibilities.
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
- Ability to continuously surprise and delight guests throughout their cruise experience.
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
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