Position Summary:
The position of Junior Assistant Purser covers the following areas: Front Desk, Crew Office, Excursion Desk. The duties assigned to Junior Assistant Pursers within the above areas are listed below. Other duties such as Hotel Secretary and Art Track may also be assigned to Junior Assistant Pursers during the course of a contract.
Principal Duties and Responsibilities – Front Desk
1. Answer all passenger inquiries/requests in a professional manner.
2. Assist in solving passenger complaints or problems and follow up with passengers as required.
3. Access computer system to either post charges or payments to passenger accounts. Provide account information to passengers as required. Ensure all accounts are paid before disembarkation.
4. Buy/sell foreign currencies and stamps. Cash personal or travelers’ checks as required.
5. Balance personal float at the end of each day. Ensure an accurate pay-in of all monies received.
6. Assist with passenger cabin change requests.
7. Assist in the preparation of passenger documentation.
8. Carry out all safety-related duties as assigned.
9. Other duties as assigned by Senior Officers. Applicants must have a minimum of two years' experience in the hotel/hospitality industry performing junior management duties and front desk responsibilities at a large hotel.
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