Job Details

Job Description:
 

Key Responsibilities:
 

- Assist the Purser in managing the front desk and guest services operations onboard the ship

- Greet and assist guests with check-in, check-out, and any inquiries or requests they may have

- Handle guest complaints and resolve issues in a timely and professional manner

- Maintain accurate records of guest accounts and transactions

- Prepare and distribute daily reports to the management team

- Coordinate with other departments to ensure a seamless guest experience

- Train and supervise junior guest services staff

- Participate in safety drills and emergency procedures as required

- Assist with administrative tasks, such as scheduling and inventory management

- Adhere to company policies and procedures at all times

Responsibilities:

- High School diploma or equivalent, Bachelor's degree in Hospitality or related field preferred

- Minimum of 2 years of experience in a guest services role, preferably in the cruise industry

- Strong customer service and problem-solving skills

- Excellent communication and interpersonal skills

- Proficient in Microsoft Office and other computer systems

- Ability to work in a fast-paced and dynamic environment

- Flexibility to work long hours and weekends as needed

- Fluent in English, additional languages are a plus

- Must be able to pass a background check and obtain necessary certifications for working at sea