Job Details

JOB PURPOSE The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner. 

KEY ACCOUNTABILITIES

 • Provides information and general assistance to guests;

 • Answers phone calls and requests from guests; 

• Performs all necessary administrative tasks;

 • Manages a variety of financial transactions and is responsible of cash floats. 

QUALIFICATIONS (skills, competencies, experience)

 • Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);

 • High School certificate; 

• Experience as a receptionist;

 • Cruise industry experience is an advantage;

 • Proficient use of Microsoft Office and Publisher;

 • Knowledge of Fidelio Cruise System is an advantage;

 • Excellent communication and customer care skills; 

• Problem solving skills; 

• Teamwork; • STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);