The Maître D' Dining Room (DR) plays a critical role in the ship's dining operations, working closely
with the Sr. Maître D' and Restaurant Operations Manager. They are responsible for the overall
success of the Lido operation and ensuring the fulfillment of its Key Performance Indicators (KPIs)
and NPS. With a focus on inclusive dining areas, the Maître D' DR strives to deliver consistent,
superior service and generate revenue in line with company standards. They supervise the dining
floor, manage administrative tasks, and train restaurant staff, servers, and management. Effective
communication and conveying team decisions contribute to the efficiency of the Lido operation and
the achievement of its KPIs. The Maître D' actively enhances the service staff's efficiency through
scheduling, communication, and training strategies, exceeding guest expectations and increasing
revenue. They foster engagement, equity, diversity, and inclusion, promoting open communication
and learning among team members. The Maître D' DR prepares for advancement to the Sr. Maître
D' position as part of their career progression, signifying professional growth within the company Minimum experience and qualification requirements for position: - Uphold and enforce professional grooming standards and punctuality in accordance with company guidelines.
- Implement fair and equitable employee discipline, using the company Performance platform to evaluate, provide constructive feedback, and recognize the performance of team members.
- Ensure timely completion and discussion of evaluations for team members under supervision with the Sr Maître D' and/or Restaurant Operations Manager
- Foster a culture of open communication, active listening, learning, respect, and continuous improvement in operations and standards. Encourage team members to embrace diversity and uphold the company's speak-up policy, ensuring a supportive and inclusive work environment.
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