POSITION SUMMARY / ESSENTIAL FUNCTIONS
• Acts as a filter for guest complaints or concerns to Concierge;
• Ensures front desk logs and reports are maintained within Company Standards;
• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
• Pro-active approach to problem solving;
• Telephone duties;
• Any administrative duties as required;
• Comment card data entry and other administrative duties as required;
• Embarkation and debarkation duties (guest check-in);
• Ensures sufficient amount of printed matters available at all times;
• Logging guest issues in front desk logs and ensures follow up completed;
• Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;
• Attends front office meetings;
• Compiles with front office meetings minutes and decisions;
• Daily follow-up of all front desk logs;
• Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
• Responsible for setting up guest account, cash payments and guest account queries;
• Providing US Dollars and foreign currency exchange services to guests;
• Providing Cash Advances and Foreign Currency Account Payments to guests;
• Safe Audits daily and foreign currency audits;
• Attending on board gaming activities and preparing final figures and audits;
• Accounting duties as instructed by Chief Purser or Second Purser;
• Answering guests' account queries and follow up on any account discrepancies;
• Follow up on obtaining method of payment and declined credit cards as per Second Purser's instructions.
• Assists, where necessary, in training new reception staff in front office operations;
• Promotes and Participates in Signature Service Training Program
• Participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations; EDUCATION
• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS
• Hospitality Background required;
• Reception and Front Office background required;
• Understanding of the highest level of service;
• Excellent administrative skills;
REQUIRED ABILITIES / PHYSICAL REQUIREMENTS
• Excellent communication skills.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Outgoing personality, open minded and flexible
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to work in an international environment;
• Ability to live in close quarters and share limited space with other cabin-mates
• Ability to work under pressure and maintain a pleasant working environment
• Excellent appearance
• To be able to meet all pre joining requirements.
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