Job Details

As a receptionist, your main The concern is to ensure that there is a degree of total satisfaction among guests, through personalized services, which will create a memorable experience. This role will allow you to use your outstanding problem-solving skills, deep listening skills, effective communication and organizational skills, as well as your own personal skills. Social. To successfully solve all the challenges and concerns that arise, taking the initiative and proactively identifying the necessary solutions and following them up in a timely manner.

• Provides all services of the Customer Service/Reception, including, but not limited to, lost baggage, cabin modifications, lost and found items, printing and issuing guest cards on cruises, as well as sending announcements.
• Responds to requests related to Customer Service as well as general information.
• Responds to issues raised by guests in a respectful, professional and positive manner, showing empathy and actively listening to what is communicated.
• Take on all these guest issues, follow up on them and make sure that all these complaints are resolved to the satisfaction of those guests.
• Keeps up to date with all the usual events and special ceremonies on board the ship, analyzing all available sources (Daily Schedule of the ship, etc.) in order to provide guests with accurate information, to be able to answer questions and to manage special requests.
• Provides assistance to the Financial Controller in terms of foreign currency exchange, traveler's checks, as well as the collection of payments in guests' accounts.

Minimum requirements

Minimum age 21 years

Experience in Public Relations and Communication. Advantage for experience in the hotel field, on land and/or on cruise ships.

English and German at an advanced level.