Your Duties- Responsible for 24-hour service at the reception in accordance with the requirements of the shipping company, including personally handling reception duties.
- Ensuring a high-quality, friendly contact point for passengers to provide tourist and general information.
- Organizing embarkation and disembarkation in coordination with the Hotel Manager.
- Accepting and handling complaints and guest grievances as the first point of contact.
- Daily monitoring of passenger and crew lists and creating and sending departure notifications.
- Operating the ship's security system at the reception.
- Creating duty rosters according to specifications and training, leading, and supervising assigned staff.
- Responsible for office and master keys and managing and ordering office supplies and printed materials.
- Maintaining the reception cash book, monitoring and settling currency exchange and passenger income.
- Monitoring and executing the system-based travel changeover and completing the reception cash book in compliance with the shipping company's requirements.
Your Benefits- The most beautiful destinations in Europe with "Overnights"
- Time to explore destinations with free days on board
- International working environment
- Swiss employment contract
- Health, accident, and pension insurance
- Outside cabin with natural light
- No costs for uniform or visa
- Discounted travel for employees and relatives
- Various training and development opportunities
- Attractive career advancement opportunities
- Organization of travel to and from the vessel
Your Profile- Successfully completed vocational training in the hotel industry or a related degree.
- At least two years of experience in a comparable position.
- Knowledge of Fidelio Cruise and MICROS cash systems is desirable.
- PC skills including Microsoft Office software (PowerPoint, Word, Excel).
- Excellent language skills in German and English (additional language skills are desirable).
- Ship experience is desirable.
- Strong leadership qualities and teamwork skills.
- Excellent organizational skills and attention to detail.
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