Job Details

Position Summary:

The Manager Health Operations will oversee the daily operations of medical facilities across multiple cruise ships ensuring the consistent delivery of high-quality healthcare administrative and operational services This role requires coordination with onboard medical teams adherence to operational standards and implementation of quality assurance programs to enhance patient care and safety The Medical Practice Manager will act as the primary liaison between shipboard medical teams and shoreside leaders for non-direct patient care matters

Essential Duties and Responsibilities:

Operational Oversight

Manage daily operations of the medical facilities across multiple cruise ships

• ensuring consistent delivery of high-quality healthcare administrative and operational services
• and adherence to operational standards to optimize care delivery
• Implement and monitor quality assurance programs to enhance patient care and safety
• Serve as the primary point of contact between shipboard medical teams and shoreside leaders for non-direct patient care matters
• and opportunities for improvement
• and analyze key performance indicators for medical facilities
• offering insights and recommendations for administrative and operational enhancements
• including the procurement of medical supplies and equipment
• Optimize resource utilization across multiple ships to maintain cost-effective operations without compromising patient care
• Ensure all medical staff are appropriately scheduled throughout the year
• Ensure the smooth handover of clinic operations between rotating staff
• Support training and development programs for medical facilities staff
• and ensure alignment with company standards

Process Improvement and Project Management

• Identify and analyze operational inefficiencies and areas for improvement
• and operational efficiency
• or other process improvement methodologies to optimize workflows and reduce waste
• and completion of key projects related to medical operations onboard medical facilities
• and brand senior leaders to successfully implement projects

Qualifications Knowledge and Skills:

Bachelor’s degree in healthcare administration Business Administration or a related field

• Master’s degree preferred
• maritime or remote setting
• and operational best practices is preferred
• Proven experience with process improvement methodologies such as lean and Six Sigma strongly preferred
• and communication skills
• Ability to work effectively in a multicultural and dynamic environment
• Proficiency in using healthcare management software and Microsoft Office Suite
• Willingness to travel at least 25% of the time onboard cruise ships

Key Competencies:

Leadership: Ability to lead and motivate a diverse team

• fostering a collaborative and productive work environment
• with the ability to convey complex information clearly and effectively
• and develop effective solutions
• maintaining operational excellence under pressure
• Attention to Detail: Meticulous attention to detail to ensure compliance with regulations and standards
• Customer Focus: Commitment to providing high-quality service and care to patients and ensuring their satisfaction