Job Details

Position Summary:

Responsible for providing prompt courteous and knowledgeable service to internal customers related to all inquiries for non-standard hotel and transfer services such as night extensions upgrades deviations and customized arrangements In addition this role is also accountable for the management of a designated set of overnight cities/ports

Essential Duties and Responsibilities

Conducts front-end activities related to hotel & transfer products such as executing requests daily tasks projects

• and emergencies
• and is a source of knowledge for reservations and direct sales teams
• Establishes relationships with global hotel contacts (third-party suppliers) and curates hotel portfolio accordingly with well-established brands
• and contracting stages
• Assists in the configuration of hotels & transfers for new voyage launches and in the reconfiguration of any itinerary changes affecting turnaround ports
• Monitors inventory for hotel and transfer items proactively and periodically in reservations system and determines proper increases/decreases to allotments
• and occasional travel
• Supports projects such as enhancing of offerings and promotional strategies
• Provides best possible customer service all while maintaining the integrity of the company as well as external partners/vendors
• Partners closely with colleagues in Destination Experience and Expeditions Teams while supporting the Senior Manager & Senior Coordinator of Turnaround & Tour Operations

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications and Education

BSc/BA or equivalent professional experience in Travel

• Tourism and Hospitality
• travel agency

Knowledge and Skills

Deep knowledge of travel/cruise industry and geography

• Familiarity in shoreside programs (ie Hotels Ground Services Tour Transfers)
• Lotus Notes and/or Outlook
• and efficient service by e-mail and phone
• High degree of organizational skills & attention to detail
• Ability to perform and prioritize multiple tasks
• team-player attitude
• Strong verbal and written communication skills

Physical Requirements:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations While performing job functions the employee is regularly required to sit and stand write review and type reports compile data operate a pc communicate listen and assess information The employee may move about the office complex may travel to other office locations and may lift push pull or move 10-15 pounds This position may regularly travel domestically or internationally Visual requirements include distant close and color vision and ability to adjust focus

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations The environment includes office location and /or moving inside/outside the office Responsibilities include traveling between numerous offices A high noise level is possible if visiting shipboard or offsite locations