Job Details

Position Summary:

This role supports the Director Global Crew Government Relations and Visas The Sr Manager supports and is responsible for providing strategic guidance on any Immigration Customs or compliance issue for all employee’s land & sea They support all RCG Global offices including Singapore Shanghai and Australia Supports HRBP Hotel & Marine Operations Supporting maintaining and fostering the relationship with all US and Foreign government agencies pertaining to our crew’s visas global port processing and government formalities

Supports and manages all work permits for New Builds including contractors and shoreside employees Supports and manages immigration customs and sign on/off processes for crew in all 460 ports Supports and maintains a fosters daily relationship with Government entities and their staff Responsible and support shoreside employees in visa guidance visa entry including those holding L1 H1B and ARC pertaining to New Build Revites etc

Represents the Department and RCG USDOS and CBP DC in the Directors absence

• port concerns)
• port concerns)
• Manages Ships Certificate of Insurance for all vessels (Ships COEs) Current and New Build
• Meets & supports with global Embassy and Consulates
• CLIA US May represent RCG in absence of Director
• CLIA EU May represent RCG in absence of Director
• Attends HRBP shipboard fleet calls with all brands as needed to support operations and vessels
• and VP’s (RCG Studio all deployment visas)
• Supports Tui and Hapag-Lloyd Vessel Managers (Port Immigration issues Dry Dock revites)
• and Foreign Embassies and Consulates
• Operation meetings and calls supporting the global team
• Consulate or port Immigration or Customs issues for immediate resolution
• medical Safeguarding in conjunction with RCG Shoreside Medical team
• Manages Visa Desk and Visa Employee
• TLS) to Embassy and Consulate Visa Sector

Qualifications:

Bachelor’s degree from an accredited college or university in Business Administration International or its equivalence Extensive Government Relations Global Maritime Security Crew Maritime Regulations/ Global Security experience or directly related equivalent experience to Global Crew and Ship Immigration and Customs

• Minimum 5 years of experience working with Crew HR and Crew Port operations related to Immigration and Customs protocols
• MFA)
• Global port administration experience is crucial (including Crew and Ship Clearance)
• airport operations working knowledge for crew logistic and immigration movement
• crew movement

Knowledge and Skills:

Holds extensive understanding of and familiarity with global crew immigration policies world events shaping the industry sanctions

• global local port immigration/customs and procedures related specifically to port operations as related to crew logistics
• including cultural and societal drivers that directly affect business negotiations
• Experience in successfully negotiating terms and agreements in the best interest of the company
• including senior management
• Proven influencer and communicator who can speak with global stakeholders at all levels both internal and external
• seeking improvements and looking to the future
• strives to meet and exceed the expectations of customers
• Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)
• and managing employees
• but not limited to all aspects of MS Office; familiar with social media and relevant company/brand efforts

Physical Demands:

The employee may move about the office complex as well as various locations around the world (including Embassies Consulates airports and piers) Must be able to be on call 24/7 365 or as operationally needed; includes weekend work and/or planned/unplanned domestic and international travel