WHAT'S EXPECTED AND WHAT YOU'LL BE UP TO - Provide an epic experience for our guests at all times
- Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
- Maintain complete knowledge of designated glassware and garnishes for each drink
- Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
- Competently open and serve wine/champagne bottles
- Fully knowledgeable in standard cocktail recipes, wine lists, spirits, other alcoholic beverages, garnishes and presentations
- Interact with Sailors and provide beverage information, promoting drinks and/or upselling premium brands. They will also suggest alternative cocktails that aren’t visible on the menu
- Ensure that all bar products, equipment and cleaning materials are used in a cost effective manner
- Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary
- Carries out clear down routines after service and ensures the appearance and condition of all items including glasses and bottles meet Virgin Voyages standards
- Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
- Notifies Bar Supervisor of any complaints raised and seeks to resolve
- Mentors junior members of the Bar team and provides training where required
- Ensures that their bar area is properly stocked, set up and ready to open as scheduled
- Responsible for any shortcomings related to inventory, equipment or cash handling
- Ensures compliance with the Company alcohol policy and notifies Bar Supervisor when
- Sailors/Crew are in danger of breaching
- Assists with inventory stock checks and requisitions relating to bar equipment, items and consumables
- Ensures Public Health standards of work stations are met
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