Job Details
| Internal Job ID: | 32730 |
| Department: | Information Technology |
| Job Type: | Permanent |
| Position: | Computer Systems Assistant |
| Salary: | $2,950 USD per month |
The Computer Systems Assistant works with a designated supervisor to ensure that the vessel’s computer and network systems are working efficiently and that they are well maintained. The role of the Computer Systems Assistant is mainly focused on supporting and maintaining all computers / network devices and peripherals which includes installing, diagnosing, repairing, cleaning, and upgrading equipment to ensure optional performance. The Computer Systems Assistant provides end user support and troubleshooting for our vessels where required. Key ResponsibilitiesDay-to-Day Support: o Perform maintenance of servers and network infrastructure as assigned and instructed. o Perform routine repairs and maintenance of hardware. o Maintain the onboard IPTV System and its infrastructure, provide day-to-day operational support for the Broadcast Center and the satellite TV System. o Work with the Computer Systems Officer to plan, facilitate, and deploy software/hardware and upgrades. Perform other duties assigned by Senior IT Officer/IT Officer/Computer Systems Officer. o Monitor the health of the onboard IT systems. o Assist with set-up, tear-down, and troubleshooting of embarkation check-in workstations and equipment. o Manage onboard IT inventory as directed by the Computer Systems Officer. o Assist with receiving, tracking and off-loading all IT-related equipment on and off the vessel. o Assist with daily, weekly, monthly checklist tasks as instructed by the Computer Systems Officer. o Submit a weekly status report to the Computer Systems Officer. o Create a hand-over report for the incoming Computer Systems Assistant. o Desktop, laptop, tablets, printers, scanners and other peripherals o VMware virtual infrastructure o Backup and monitoring systems o Satellite infrastructure (TVRO and VSAT) o CCTV and IPTV systems o Guest and crew digital systems o Specialized marine, technical & hotel department systems Skills Knowledge and ExpertiseExperience: o Shipboard experience working as IT Officer, Assistant IT Officer, Systems Manager, Assistant Systems Manager, Computer Systems Officer or equivalent shoreside experience as a System Administrator. o Must have a C1/D visa. o Must have strong abilities to troubleshoot hardware, software, desktops, laptops and printers o Must have Windows Desktop OS support skills o Must understand fiber and copper UTP wiring for Local Area Networks o Required: o Cisco Systems network equipment: Switches, Wireless Access Points/Wireless Controller o Microsoft products, Exchange administration o Backup system software i.e.: Veritas o Anti-Virus system i.e.: Symantec, McAfee o Microsoft SQL and Oracle skills desirable. Preferred: o Palo Alto firewalls o Fidelio and Micros / Symphony o Satellite Systems (VSAT, TVRO, C-band, Ku Band, Iridium, MTN)
o Good organization, time management and prioritization skills o Great customer service and interpersonal skills o CompTIA A + and CompTIA Network+ Certificates or equivalent experience required | |