Job Details

Job Description

ASSISTANT CASINO MANAGER

To supervise the activities of the Casino working in conjunction with the Casino Manager to coordinate, schedule, and manage the day-to-day operations and associated activities of the Casino.


STATUTE REQUIREMENTS

• High school graduate
• Basic Safety Training (BST) and all other certification and documentation in force at the time of
• engagement compliant with the flag state requirements of the vessel.
• Passports, visas, permits as specified by the company and as required for exit from the port of origin and
• entry into the destination cruising area.
• Validated current documentation certifying the health and fitness of the applicant meets fundamental
• requirements of seagoing personnel on basis of assigned office and verifying all sanitary precautions have
• been taken against diseases that may be endemic to the cruising area.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This
• includes the ability to give and receive instructions in written and verbal forms and to effectively
• present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Italian, Spanish, French or German preferred.
• Read understand and implement Mission Statement of the Company and the Crew Regulations,
• ensuring all Casino personnel comply accordingly.
• Wear the prescribed uniform and Name Badge at all times on board whether on or off duty.
• Attend all emergency drills, carry the personal emergency card, and understand emergency·
• duties
• Experience internally as a Casino Senior Inspector with consistently high performance ratings or
• managerial experience in a land based casino or cruise line.
• Ability to manage the financial aspects of a casino operation through cost efficiencies and
• revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the
• vessel. Knowledge of principles and processes for providing customer and personal service
• Knowledge of policies and practices involved in the human resources function.
• Ability to manage the international staff in a positive and productive manner by motivating,
• developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling
• to improve performance.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety
• software packages such as Excel, Word, or related programs.
• Essential Duties And Responsibilities
• MSC expects each shipboard management team member to relentlessly exemplify all duties and
• responsibilities are to be performed in accordance with MSC standards, environmental and safety policies.
• In accordance with MSC philosophy of each employee conducts oneself in a professional and
• courteous manner at all times. This consists of physical and verbal interactions with guests or
• fellow shipboard employees and/or in the presence of guest contact and crew areas.
• In conjunction with the Casino Manager directs the overall casino and gaming function onboard
• the vessel. Creates an entertaining gaming environment, to attract and retain guest attention.
• Oversees the assignment of duties, responsibilities and workstations to Casino employees.
• Observes and evaluates employees and work procedures to ensure quality standards and
• service are met.
• Mentors, develops and provides on-the-job training to subordinates to strengthen their current
• performance and preparation for future advancement.
• Reviews financial transactions to ensure an efficient operation. Constantly reviews current
• operating procedures for revenue-enhancement opportunities, through shipboard marketing
• efforts, up selling programs, and special promotions, etc.
• Implements MSC Standards for the casino function. Monitors the casino staff to ensure
• procedures and services are performed in accordance with MSC brand standards. Reviews
• audit comments, discusses with subordinate management, and implements audit
• recommendations.
• Oversees all casino operations, presentations, activities and quality in all venues. Observes
• preparation to ensure quality standards are met. Oversees the care and maintenance of all
• equipment, props, supplies, etc. Oversees all special events conducted onboard the vessel
• requiring the casino staff.
• On a regular basis, meets with subordinate managers and staff, to review the requirements of
• the day’s schedule, international guest requirements and disseminates any other company
• related correspondence, notices, policies, procedures, etc. Reviews schedule to estimate time
• requirements to ensure speed and efficiency. Meets with shipboard managers and/or staff to
• review guest comments to implement revisions and improvements.
• Maintains a high degree of “floor presence” to observe the casino games, slot machines, cash
• desk to minimize security and fraud issues. Monitors the casino staff to ensure procedures and
• services are performed in accordance with MSC standards. Oversees the cash handling
• functions to ensure the counting and reconciliation processes are conducted according to
• established procedures.
• Investigates and resolves casino quality and service complaints in a timely fashion, and always
• with a view to exceeding the expectations of our guests.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Where appropriate, initiates meetings to address and resolve quality concerns and to
• continuously identify improvement opportunities.
• Performs related duties as required. This position description in no way states or implies that
• these are the only duties to be performed by the shipboard employee occupying this position.
• Shipboard employees will be required to perform any other job-related duties assigned by their
• supervisor or management.