Use your natural charm and beverage expertise to create a delightful café experience for our guests. If you’re an expert in preparing and serving café products, focused on guest service, and have at least a year of related experience in the food service/hospitality industry, then you just might be our next Barista at sea!
Minimum of one year food service/hospitality –related experience · Knowledge of coffee, tea and specialty coffee drinks
· Guest service focused and solution oriented
· Ability to analyse and interpret documents such as recipes and manuals
· Ability to multi-task and remain organized and flexible in a fast-paced environment
· Excellent communication and interpersonal skills, including the ability to interact effectively with guests and fellow employees Operational Effectiveness:
· Ensures all operating standards and procedures are executed consistently
· All areas are clean, USPH compliant and visually appealing at all times
· Upholds STAR, Safety, Environmental and other company policies and standards
· Effectively resolves guest complaints and makes every effort to ensure that guest leave the Cafe satisfied
· Creates opportunities for the guest to interact with the product
· Provides quality beverages consistently to all guests
· Follows standards for merchandising, stocking, rotating and storing products
· Contributes to F&B goals for increasing sales and improving profits
· Takes initiative in learning all aspects of the Barista position People Skills:
Interpersonal Effectiveness: · Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety.
· Resolves conflict with fact-based communication.
· Fosters team unity and inspires commitment to each Brand
· Collaborates well and works up, down and across the organization.
· Assists in training of all crew, including new hires.
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